Refund Policy
A legal disclaimer
At Morivantel, we want you to be satisfied with your purchase. If you are not satisfied with your order, you may have the right to return it in accordance with applicable German and European Union consumer protection law.
This policy does not limit any statutory consumer rights, including the statutory right of withdrawal where applicable.
RETURN CONDITION
Products returned to us should be unused and in their original condition.
Where reasonably possible, products should be returned with their original packaging, labels, and accessories.
You should also provide your order information or other proof of purchase so that we can identify your order.
HOW TO REQUEST A RETURN
Before sending a product back, please contact us at:
Please include your order number and explain that you would like to return your order.
We will provide the return instructions applicable to your order.
Please do not send a return to an address that has not been provided or confirmed by Morivantel.
REFUNDS
Once a returned product has been received and inspected where necessary, we will process the applicable refund in accordance with your statutory rights and our return policy.
Approved refunds will generally be issued to the original payment method used for the purchase.
The timing for the refund to appear in your account may depend on your payment provider or bank.
RETURN SHIPPING COSTS
Where you exercise a statutory right of withdrawal, the allocation of return shipping costs will be handled in accordance with applicable law.
Where a return is requested for another reason, any applicable return shipping costs will be communicated to you before the return is completed.
If a product is defective, damaged, incorrectly supplied, or there has been an error on our part, please contact us so that we can arrange an appropriate solution.
DAMAGED OR INCORRECT PRODUCTS
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as reasonably possible at info@morivantel.com.
Please provide your order number and, where appropriate, photographs showing the product and packaging.
Depending on the circumstances and your legal rights, we may offer a replacement, repair, refund, or another appropriate solution.
PRODUCTS THAT CANNOT BE RETURNED
Certain products may be excluded from return where permitted by applicable law, including products that are
made according to the customer's specifications or clearly personalized.
Products that cannot legally be returned because of their nature or for hygiene reasons may also be excluded where the applicable legal requirements are met.
Nothing in this section removes mandatory statutory rights where a product is defective or otherwise covered by applicable consumer protection law.
STATUTORY RIGHTS
This policy does not affect your statutory rights under German or European Union law.
If a product does not conform to the contract, is defective, or was incorrectly supplied, you retain the rights provided to you by applicable law.
CONTACT
For all return and refund questions, please contact:
Morivantel
Email: info@morivantel.com
Phone: +49 767 476 4489